Personal data
PERSONAL DATA PROTECTION PRINCIPLES OF TOURNAIRE
Your requests to modify your personal data
As a user of TOURNAIRE services, you can modify your personal data in your customer account. If you wish to delete your customer account, you can also do so from your customer account (please note that this action is irreversible, as you will lose access to your order history, loyalty points, promotional codes, etc., but it will be possible to create a new customer account). It is possible to export your personal data from your customer account. For any other request to access, obtain, rectify or delete your personal data, please contact our data protection department.
Introduction
This page describes the principles by which TOURNAIRE collects various types of customer data. The elements described on this page are explained in detail in the TOURNAIRE data protection principles.
This page also details TOURNAIRE 's data protection and security policy commitments, in order to respect your privacy as much as possible.
Definitions
To avoid any misinterpretation, here are a few points to help you understand the terms used:
Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" if it can be identified, directly or indirectly.Processing: any operation or set of operations which may or may not be performed using automated processes and applied to personal data or sets of data (collection, recording, transmission, storage, keeping, retrieval, consultation, use, interconnection, segmentation, etc.).
Data controller
All processing of personal information communicated to TOURNAIRE is carried out under the responsibility of the company SAS PHILIPPE TOURNAIRE , 2, Rue des métiers 42600 Savigneux SIRET : 399 416 676 00076 - Code APE : 3212 Z N° TVA intracom. FR19 399 416 676
How do we collect information about you?
The collection of your personal data (such as name and contact details) is most often based on your customer relationship or other relevant relationship with us. For example, we collect data when you perform actions on our services, register as a user of our site, use the services of TOURNAIRE or provide us with other information.
When you use TOURNAIRE network and communication services, for example by making a call or creating your customer account or sending an e-mail, identification data is stored in our systems for the use of the services.
When you visit TOURNAIRE websites or load pages, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The operation of our services is based on the use of cookies.
We may collect data based on your consent.
We record customer service calls so that we can verify the actual discussion, if necessary.
We also collect data from potential customers when they take part in competitions, prize draws or customer events.
What data do we collect?
This data includes your last name, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing We store what can be connected to you.
Data created and collected during communication includes information on the communicating parties, connection time, routing information, data transfer protocol, connection format and location information.
During Internet browsing, "measurement data" is collected using cookies. This data cannot be associated with an individual.
The customer information we collect helps us personalize and continually improve your shopping experience on TOURNAIRE services. We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers, maintain and update our records and thus your accounts with us, provide you with content such as wish lists and customer reviews, and recommend products and services that may be of interest to you. We also use this information to improve our stores and websites, to prevent or detect fraud or abuse of our website and to enable third parties to provide technical, logistical or other functions on our behalf.
List of the types of information we collect :
Information you give us
We collect and store all the information you communicate to us via our website or by other means. You may choose not to provide us with certain information; however, this decision may limit the use of our services. We use the information you provide to respond to your requests, personalize your future purchases, improve our services and communicate with you.
Information collected automatically
Whenever you contact us, we receive and store certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the TOURNAIRE website or advertisements and other content displayed on other websites by or on behalf of TOURNAIRE .
E-mail information
To optimize the usefulness and interest of our e-mails, if your computer allows it, we frequently receive confirmation of e-mails sent by TOURNAIRE that you have opened. If you do not wish to receive e-mail from us, simply notify us in your account.
How do we manage your information?
Please note that the staff of TOURNAIRE and its subsidiaries and their subcontractors act under an obligation of secrecy when processing data concerning you.
We maintain the confidentiality of your data and ensure that it is only used for predefined purposes.
Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing the services, invoicing, providing you with the best and most comprehensive service possible, and informing you about our services.
We also use your data for customer communications, such as sending information about our services and for direct marketing purposes.
We also use data for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summarized usage data and person-specific data to create target groups for marketing.
We process the data of our potential customers for direct marketing purposes.
We make every effort to ensure that customer data is up-to-date and correct.
We delete obsolete and unnecessary data whenever possible.
We protect all your data through personal, task-based access rights and prevent third-party access to data.
Where do we send your data?
We will only submit your data to the extent permitted by applicable law and as indicated in the file description to the authorities and other telecommunications companies.
When we use subcontractors, we will sign a security agreement with them that also covers the use of your data. We are also responsible for any such handling on your behalf.
The data protection principles of TOURNAIRE
The purpose of this privacy policy is to describe the principles and practices we follow at TOURNAIRE to ensure the privacy, confidentiality of communication and legal protection of our customers.
TOURNAIRE regularly updates this policy as operations or services change or develop. For this reason, we encourage you to consult the latest statement on a regular basis.
Important core values for TOURNAIRE include the confidentiality of customer data and communication, and the protection of customer privacy in all company operations. When handling our customers' personal data, we follow French legislation, orders and instructions from the authorities, and good data processing practice.
TOURNAIRE implements a high level of data protection. Personal, identification and location data are collected only for specific, predefined and lawful purposes, and are not processed in a way incompatible with these purposes.
We protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you enter before it is sent to us.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of customer personal information. Our security procedures may require us to ask you for proof of your identity before we can disclose your personal information to you.
We constantly train our staff in the principles of data processing and monitor data use by appropriate means.
General principles of customer data management
Register of data collected directly via TOURNAIRE services:
Contact form
Data collected: Email and message
Objective: Customer relationship management
Data retention: Database storage
Shelf life: 1 year
Access to data : TheTOURNAIRE customer relations department
Is the data stored or processed outside the EU: No
Data collected: Surname, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing We store what can be connected to you.
Objective: Order / Order tracking / Address / Returns / Credit notes / Loyalty management
Data retention: Database storage
Retention period: Customer lifetime / Customers who have been inactive for 2 years are deleted.
Data access: Logistics (partially, only data related to processing and shipping your order) / Marketing department / Customer service department
Is the data stored or processed outside the EU: No
Data collected : Email
Target: Marketing e-mails
Data retention: Optin in database
Retention period: Customer opt-in period, except in the case of refusal by the customer.
Data access : Marketing department
Is the data stored or processed outside the EU: No
Customer account creation
Newsletter optin form
In accordance with the French Data Protection Act, you can exercise your right to access and rectify your personal data by using the contact button at the top of this page.
Register of data transmitted to subcontractors via TOURNAIRE services:
Shopimind :
Informations prestataire : https://www.shopimind.com/
Service location: France
Target: Marketing e-mails
Is the data stored or processed outside the EU: No
RGPD Charter of the provider : https://www.shopimind.com/rgpd/
MailJet
Informations prestataire : https://fr.mailjet.com
Service location: France
Target: Marketing e-mails
Is the data stored or processed outside the EU: No
RGPD Charter of the provider : https://fr.mailjet.com/rgpd/
Google Analytics
Informations prestataire : https://analytics.google.com/analytics
Provider location: United States
Objective: Site traffic analysis + Remarketing
Is the data stored or processed outside the EU: Yes
RGPD Charter of the provider : https://privacy.google.com/intl/fr_fr/businesses/compliance/
Sending and sharing data
TOURNAIRE may only disclose your data to third parties in accordance with applicable legislation. We submit information on request to authorities, such as the police and security authorities, as well as other authorities for the purposes specified by legislation.
Customer information is an important part of our business, and we are not in the business of selling it. We share this information only in the cases described above and for the purposes described in this privacy policy with TOURNAIRE , which are either subject to this privacy policy or apply rules that are at least as protective as those described in this privacy policy.
In addition, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the processor guarantees appropriate data processing.
Processing of identification and location data linked to electronic communication
TOURNAIRE treats all data and messages created during communication as confidential. Our staff are bound by an obligation of secrecy and a prohibition on using messages or other confidential information. When communication takes place via a network, it always leaves a trace. These network traces are called identification data if they can be connected to a person. Network traces are created, for example, when making telephone calls, sending e-mail and SMS messages, and surfing the Internet, and may contain information about the parties involved, the connection route or routing, the data transfer protocol used, the event and the terminals used or their location.
TOURNAIRE manages communication identification and location information in accordance with applicable law for the purposes, for example, of service implementation and use, billing and technical development. consent, marketing. Data may also be used for invoicing other service providers where necessary.
TOURNAIRE can also manage identification data in the event of misuse, data security breaches and fault repair.
In all of the above situations, we process identification and location data only to the extent necessary to accomplish a certain specific task.
Use of location data
A true location method where another person can track another person's whereabouts requires the consent of the person to be located. Customers may not be located at all if they refuse geolocation services.
If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.
Persons authorized to manage identification and location data
Only specific persons at TOURNAIRE whose work requires access to identification and location data may process this data.
In practice, authorization is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, abuse prevention and investigation, customer service and marketing. Persons authorized to handle data may only do so to the extent required to perform individual tasks.
Duration of processing and storage of identification and location data
We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, misuse investigation or data security purposes. However, handling takes place only to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.
We store the required billing data for at least one year from the due date of the invoice and for a period not exceeding three years from the due date of the invoice, unless it is necessary to store the data for a longer period. related to the collection of the invoice. Otherwise, data is stored to the extent permitted and required by the relevant legislation.
Websites, tracking visits
We also collect data concerning visits to websites. This data includes the IP address and corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded and the browser type.
Please note that the IP address is an identification required for Internet operation, used to direct messages transmitted over the Internet to the appropriate locations. As a rule, the IP address is not connected to the person using the computer, but it may be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.
Cookies
As a TOURNAIRE customer, you can visit our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate your identity. Cookies help TOURNAIRE determine which sections of its websites are most popular, where visitors go and how long they stay. The data is used to implement and develop services and target advertising on the websites.
You can prevent the cookie from being stored by modifying your browser settings. In some cases, prevention may make it slower or impossible to browse pages or the website.
Data security
We ensure the security of our services' data using methods commensurate with the seriousness and sophistication of the threats, as well as the cost.
TOURNAIRE takes care to perform actions aimed at preventing data security breaches or eliminating disruptions that affect data security. In addition, we use all means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when carrying out the above actions.
We provide information about our services' data security actions and other data security issues through appropriate channels, such as our website or customer newsletters.
In order to prevent data security breaches and eliminate disruptions to data security, we may, among other things, prevent the receipt of electronic messages, remove viruses and other malware from messages and take other comparable technical measures. necessary measures within the authorized and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communications network secret. These actions reduce the risk of your data being disclosed to third parties and prevent any misuse or other unauthorized access. Some of our services also use standardized encryption methods.
Please note that as a user of TOURNAIRE services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and to control their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them and the operating system updated.
Customer communication and direct marketing
TOURNAIRE sends customer messages about its products and services to its customers via the consent available in the customer account.
TOURNAIRE also sends direct marketing messages in electronic format. You have the right to prohibit TOURNAIRE from sending direct marketing messages. You can prohibit marketing by following the instructions included in the direct marketing message or via your customer account available on our website.
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